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Hoover Shipping Rates, Returns, and Payments Policies

Payments

  
 
All dollar amounts shown on Hoover.com are in U.S. dollars.  Payment is accepted using Mastercard, Visa, Discover and American Express.  Residents of the United States may also pay by personal check.
 
 

Shipping Rates
 

General Shipping Information:
  • Hoover.com is no longer accepting ship to addresses of P.O. Box, APO, or other military addresses.  If you need to ship products to any of these types of addresses, please call our customer service department to place the order at 1-800-944-9200 M-F 8 AM - 7 PM EST.  These types of addresses can still be used for billing address purposes.
  • All orders will be processed for shipment within one to two business days and received at your home within seven to ten days.
  • Shipment and delivery days are Monday through Friday, with the exception of national holidays.
  • Standard, 2nd Day, and Next Day shipping costs are determined by the total dollar value of the order before tax in US Dollars.
  • 2nd Day and Next Day orders must be received by 10:00 a.m. EST to be processed that day (Monday-Friday excluding holidays).
  • Please allow two business days after your order is processed according to the above criteria for 2nd Day orders.
  • 2nd Day and Next Day orders can only be shipped to US addresses and must be processed by credit card.

United States Standard Shipping Costs:
Order Total Shipping Cost
$0 - $4.99 $2.95
$5 - $19.99 $4.95
$20 - $99.99 $8.95
$100 - $229.99 $14.95
$230 and up $25.95

United States 2nd Day Shipping Costs:
Order Total Shipping Cost
$0 - $4.99 $8.70
$5 - $19.99 $10.70
$20 - $99.99 $14.70
$100 - $229.99 $20.70
$230 and up $31.70

United States Next Day Shipping Costs:
Order Total Shipping Cost
$0 - $4.99 $10.08
$5 - $19.99 $15.98
$20 - $99.99 $28.58
$100 - $229.99 $33.60
$230 and up $39.95
 

Returns

  
 
  • Products purchased directly from Hoover may be returned for credit within 30 days of the date of purchase.
  • Please allow 4-6 weeks for processing of a return.
  • Returned products must be sent postage prepaid to the following address:
       The Hoover Company
       Attn: Returns
       7005 Cochran Road
       Glenwillow, Ohio 44139
  • Credits are issued via the payment method used for original purchase.
  • Beyond 30 days credits will only be issued when Hoover determines that the return is due to a mistake made on the original order by Hoover.
  • Beyond 90 days no credits/refunds will be issued, regardless of reason for return.
  • Products sent in to Hoover will not be returned to sender whether credit is issued or not.
  • Shipping charges are not credited.
  • Hoover does not reimburse postage/shipping charges to return product.  Products returned "collect" or "COD" will not be accepted.
  • Any other questions, please contact customer service at 1-800-944-9200 M-F 8 AM - 7 PM EST.