You asked...
Where can I find bare floor and pre cleaner solutions?
The Answer is...
Check the retail locator, or purchase it here
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You asked...
Where can I find Service in my area?
The Answer is...
First, visit Service Locator to review service related FAQ, Troubleshooting or use the Retail Locator to find the Factor Service Center near you. If you do not find the appropriate manual, contact The Hoover Company Consumer Response Center at 1.330.499.9499.
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You asked...
How do I get a new Owners Manual?
The Answer is...
Click here and review the available on-line manuals. If you do not find the appropriate manual, contact The Hoover Company Consumer Response Center at 1.330.499.9499
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You asked...
Where can I buy a particular model?
The Answer is...
Click to find a Retailer, or a Hoover Factory Service Center near you. Always call ahead to make sure the particular model is in stock.
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You asked...
Where can I buy accessories like bags and belts?
The Answer is...
The easiest way to purchase these accessories is from this site. Find the correct part for your cleaner, and forward the order directly to The Hoover Company. Most dealers which sell vacuum cleaners also sell replacement bags, belts, and certain accessories.
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You asked...
What is the warranty period for Hoover products?
The Answer is...
Hoover domestic floorcare products, with the exception of Wet/Dry Vacs, are warranted in normal household use for a period of one year from the date of purchase. Wet/Dry Vacs carry a limited two year warranty.
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You asked...
Aren't AMPs a good measure of cleaning power?
The Answer is...
AMPs are merely the amount of electrical current a vacuum draws when the power is on. An efficient vacuum cleaner design may provide better cleaning power with reduced electrical usage.
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You asked...
What is WindTunnel™ technology?
The Answer is...
WindTunnel™ technology is a patented air flow design which provides excellent cleaning effectiveness. Read a more complete discussion about this feature.
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You asked...
Should I buy genuine Hoover replacement bags and belts?
The Answer is...
Per your Owner's Manual, genuine replacement parts including bags, belts and cleaning solutions are specified in order to assure peak performance. Look for the trademarks Hoover® or on all your part needs. Buy on-line!
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You asked...
I'm in military service and have an APO/FPO address. How do I order parts?
The Answer is...
Currently we do not ship overseas, regardless of your local, an APO/FPO address is considered a US address, and we are able to ship the part(s) to you. You may place your order by calling:1.330.499.9499. Our hours are 8:00am to 7:00pm Eastern Standard Time. We accept Visa, Mastercard and Discover.
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You asked...
My cleaner is not working. Where do I take it for repair?
The Answer is...
Check out the on-line locator for a current list of Hoover Factory Service Centers and other Authorized Warranty Service Dealers.
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You asked...
I live in Canada and need assistance.
The Answer is...
Please contact the following region:
Central Region, Toronto; 1-888-898-6055
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You asked...
Where can I locate a part that is not available on the website?
The Answer is...
Check out the on-line locator for a current list of Hoover Factory Service Centers and other Authorized Warranty Service Dealers.
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You asked...
How can I obtain an owner's manual for my Hoover cleaner?
The Answer is...
You can obtain an owner's manual on-line if you have your model number.
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You asked...
How can I register my Hoover product?
The Answer is...
Check out the on-line registration form.
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You asked...
Do you want an old Hoover cleaner that I have?
The Answer is...
We appreciate your offer, but we have a museum of all the cleaners. You might consider placing an ad your local paper or internet. There are many vacuum collectors across America! You might also contact a local vacuum repair shop who might use it as a display.
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You asked...
What is the difference between the Bagless and the WindTunnel™ Bagless?
The Answer is...
Both the Bagless and WindTunnel™ Bagless use the same HEPA filter. The Bagless has a 6.9 amp or 12 amp motor and the debris goes through the motor and then into the chamber. You have to slide an indicator knob when you want to use the tools. The WindTunnel™ bagless uses a 12 amp motor and the debris goes directly into the chamber bypassing the motor. You do not have to slide a knob to use the tools; just have the handle in the upright position. For even more comparison information, check out the upright comparison chart.
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You asked...
What does "Mach™ mean?
The Answer is...
The Mach™ number indicates the amount of features on a cleaner such as length of cord, width of cleaner, DirtFinder light, self-propelled feature, switch location, thickness of filter.
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You asked...
Why doesn't the turbine nozzle spin?
The Answer is...
The agitator brushes are air-driven. Please be sure to place the lower tank perfectly centered on the black rectangular gasket. If the turbine nozzle stops spinning on contact, there must be an air leak. Also, be sure to check the little screen on the bottom of the cleaner (depending on the model number).
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You asked...
I have seen some Hoover vacuums with model numbers that are unlike the usual numbers, for example, U53019RM and U54219RM. Why are they different, and what do they mean?
The Answer is...
The "RM" indicates that the cleaner was 'remanufactured'. The cleaner was returned and bought by an outside source. They check the cleaner for quality and add any parts necessary to restore the cleaner. The cleaner is sold at a reduced cost. The U53019RM was originally sold as U5395900 and the U54219RM was originally sold as U5465900. Both of these are WindTunnel™ Units, differences are the U5465900 has 15" wide cleaning path, switch on the handle, 35 ft. cord, and the DirtFinder feature, the other includes a second longer hose.
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You asked...
I love my Fold Away™ upright! After emptying the dirt cup, I noticed that it doesn't have the proper suction. What should I look for?
The Answer is...
Check to make sure the dirt cup is securely locked in place. Both sides of dirt cup need to be completely latched. After you lift the handle to lock, the dirt cup should be flush with the front of the cleaner.
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You asked...
I use a Post Office Box. How do I order Parts?
The Answer is...
Currently we do not ship part(s) to a Post Office Box. You may place your order by calling:1.330.499.9499. Our hours are 8:00am to 7:00pm Eastern Standard Time. We accept Visa, Mastercard and Discover
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