Terms And Conditions / Return Policy / Ordering Information

RETURN POLICY STATEMENT

• Products purchased directly from Hoover may be returned for credit within 30 days of the date of purchase.
• Please allow 4-6 weeks for processing of a return.
• Returned products must be sent postage prepaid to the following address:
          The Hoover Company
          Attn: Returns
          7005 Cochran Road
          Glenwillow, Ohio 44139
• Credits are issued via the payment method used for original purchase.
• Beyond 30 days credits will only be issued when Hoover determines that the return is due to a mistake made on the original order by Hoover.
• Products sent in to Hoover will not be returned to sender whether credit is issued or not.
• Shipping charges are not credited.
• Hoover does not reimburse postage/shipping charges to return product. Products returned "collect" or "COD" will not be accepted.
• Any other questions, please contact customer service at 1-800-944-9200 M-F 8 AM - 7 PM EST.

WARRANTY POLICY STATEMENT
Replacement Parts: 90 days from date of purchase.

MAKING A PURCHASE
The Hoover Company accepts VISA, Mastercard, and Discover either on-line or via the mail-in order form. Please note: Credit card purchases will appear on your monthly billing statement as Royal Appliance.

CREDIT CARD SECURITY
All of your account and order information, including your mailing addresses, e-mail address and phone number will be encrypted to insure your privacy. You enter this information on a page that uses the Secure Socket Layer (SSL) protocol by default. What that means is that your information is sent to us through a secure connection between you and hoover.com.

FACEBOOK
Please use your Hoover® product safely. Always follow packaging instructions and directions before use. Please contact us if you have any questions related to the use of your Hoover® product. The views, opinions, depicted results and experiences expressed in user-submitted comments are solely those of the author and do not necessarily reflect those of the makers of Hoover® products and may not be representative or typical of the product under actual conditions of use as directed. User comments are not edited for accuracy or safety. The Hoover® Facebook page is run and maintained by individuals from Hoover® and Accelerator Advertising, Inc. (advertising agency), including: Marc Obregon, President

SHIPPING
Please note: Shipping is to United States physical address only. No P.O. Box or International addresses. We do not offer a regular ground shipping option for shipments made to Alaska and Hawaii.

SHIPPING AND HANDLING CHARGES
Please refer to the following table for shipping and handling charges.