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Returns

RETURN POLICY STATEMENT

  • Products purchased directly from Hoover may be returned for credit within 30 days of the date of purchase.
  • Please allow 4-6 weeks for processing of a return.
  • Returned products must be sent postage prepaid to the following address:
            The Hoover Company
            Attn: Returns
            7005 Cochran Road
            Glenwillow, Ohio 44139
  • Credits are issued via the payment method used for original purchase.
  • Beyond 30 days credits will only be issued when Hoover determines that the return is due to a mistake made on the original order by Hoover.
  • Products sent in to Hoover will not be returned to sender whether credit is issued or not.
  • Shipping charges are not credited.
  • Hoover does not reimburse postage/shipping charges to return product. Products returned "collect" or "COD" will not be accepted.
  • Any other questions, please contact customer service at 1-800-944-9200 M-F 8 AM - 7 PM EST.