You asked...
My carpet seems to be getting fuzzy; especially in traffic areas. Is my vacuum cleaner causing this?
The Answer is...
Steps with carpet should be cared for regularly. The upholstery nozzle, a brush attachment or a hand-held vacuum with a rotating brush will work best for cleaning and raising the carpet pile.
top
You asked...
What is the best way to clean carpeted stairs?
The Answer is...
First, visit Manual Search to review service related FAQ, Troubleshooting or use the Retail Locator to find the Factor Service Center near you. If you do not find the appropriate manual, contact The Hoover Company Consumer Response Center at 1-800-944-9200 M-F 8 AM - 7 PM EST.
top
You asked...
How many strokes with my vacuum cleaner are necessary?
The Answer is...
Heavy traffic areas should be vacuumed daily, with seven strokes for thorough cleaning. Areas receiving little traffic can be vacuumed once a week or every three or four days, with three or four strokes for adequate maintenance.
top
You asked...
What height should the nozzle adjustment be set at?
The Answer is...
Nozzle height settings correspond to carpet height with the lowest setting being best for use on low pile carpet and the highest setting best for plush carpet. Based on the type of carpet you are vacuuming, pick a setting which corresponds. If the cleaner is difficult to push with that setting, try the next highest setting.
top
You asked...
My cleaner will not pick up.
The Answer is...
NOTE: Always turn your cleaner off and disconnect it from the electrical outlet. First, check the belt to make sure it is not worn or broken and that the agitator moves freely. Also, check the bag to see if it is full. Besides these two possibilities, check the airstream for possible clogging. If you have recently installed new carpet it may shed fiber and lead to a clogged airstream or require the bag to be replaced more frequently. Objects may also become lodged obstructing the airflow. Over a period of time, the agitator may become worn. Contact your nearest Authorized Warranty Dealer for assistance.
top
You asked...
Why are my belts breaking after a short period of time?
The Answer is...
We recommend that you raise the height adjustment to a higher setting and avoid picking up the corners of throw rugs. If you have had the cleaner for a while, please remove the agitator brush. Hold the brush in your hands and rotate the endcaps in opposite directions. This will allow you to check for hair/debris may have gotten inside the endcaps. This can cause the bearings in the brush to not spin freely; thus, causing belt breakage.
top
You asked...
Since you are the carpet care experts, do you have any advice for removing stains from my carpet?
The Answer is...
Here's a great "recipe" for stain removal: 1) Mix one tsp. of mild detergent with one cup of lukewarm water. Dip clean cloth into solution and gently blot the stain; continue until no more stain is removed. Shout or Carpet Science Foam Carpet Cleaner may also be used for this step. 2) Mix 1/3 cup white vinegar with 2/3 cup lukewarm water. Apply a small amount, then blot; repeat if necessary. 3) Place a half-inch layer of clean, dry tissues or other white absorbent material, over damp area and weight it down with books or a heavy object. Allow to dry.
top
